Richard Wilson
Business Project Manager @Swissport
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WORK HISTORY
Business Project Manager @Swissport
EDUCATION
Lakers Comprehensive
8 GCSE´s
Royal Forest of Dean College
BTEC, Travel & Tourism
SKILLS
ABOUT RICHARD WILSON
Experienced and results-oriented leader with over 20 years of management experience within the customer service sector. Adept in people management, operational excellence, and driving customer-centric strategies that enhance satisfaction and loyalty. Proven ability to lead high-performing teams, implement efficient processes, and deliver exceptional service across complex, fast-paced environments. A strategic thinker with a hands-on leadership style, committed to fostering a culture of continuous improvement and outstanding customer experience.In my current role as General manager Unifi aviation services at Bristol airport, I lead all efforts to build, develop and maintain key relationships with BRS airport authority and airline customers to offer the highest appearance standards to all based aircraft at Bristol airport. My responsibilities include managing a team of 86 ground service providers, duty managers, team leaders, admin co-ord and regional trainers. Providing high levels of appearance standards to our customers easyJet, TUI, Jet2 and Ryanair
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