Richard William
Operations Manager | Certified Lean Six Sigma Black Belt | People Leader | US Payroll (HCM) | Mortgage & Title Insurance | Process Excellence | Team Development | Cross-Functional Collaboration
- Role
- Manager at Paychex
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Richard William
A Certified Lean Six Sigma Black Belt and seasoned Operations & People Leader with 17+…
Experience
Manager
May 2023 — Present · Bengaluru, IN
Led operations across critical HCM functions including Client & Employee Account Maintenance.Managed high-performing teams to deliver accurate, compliant, and on-time service aligned with U.S. payroll regulations and client expectations.Oversaw end-to-end maintenance of client and employee records (e.g, onboarding, terminations, benefits enrollment, direct deposit changes), ensuring adherence to internal quality standards and regulatory timelines.Coordinated closely with implementation, service, and payroll teams to support seamless onboarding and transitions across the Paychex ecosystem.Supervised operations related to 401(k), and other retirement services, ensuring accurate payroll deductions, contribution tracking, and reporting.Collaborated with stakeholders across Payroll, Compliance, Service, and Product teams to streamline workflows and improve turnaround time.Drove process improvement initiatives using Lean and Six Sigma tools—achieving measurable gains in productivity, accuracy, and client satisfaction.Designed and monitored operational KPIs, led root cause analyses, and implemented corrective actions for sustained performance excellence.Supported team development through training, mentoring, and performance management—building a strong leadership pipeline.
Education
Regional Institute Of Education ,Manasagangothri Mysore
M. Com
2008 — 2010
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