Richard West

About Richard West

Customer focused and results oriented analytical professional with 15+ years experience. Diverse background with experience in training, retail, management and operations. Recognized skills in relationship building, issue resolution, process improvement, data analysis and a commitment to the growth of an organization.My StrengthsFinder© Top Five Strength Themes: Includer, Harmony, Learner, Empathy, Consistency.Specialties: Training and Facilitation, Program Administration, Program Management, Operations Management, Process Improvement, Process Implementation, Problem Resolution and Analysis, Customer Service, Customer Satisfaction, Relationship Management, Account Management, Data Analysis, Invoicing and AR Collections, Financial Tracking and Reporting, Microsoft Office, FrenchI can be reached via email at w••••••••@yahoo.com

Experience

1. Sr Global Operations Program Manager

   CBRE

   Jan 2019 — Present

   Microsoft Account

Education

• University of Wisconsin-Milwaukee

  Bachelor of Arts (B.A.), French Studies

• Université Laval

  Summer Study Abroad - Quebec City, Canada, French Studies

• Cornell University

  Certificate, Diversity & Inclusion

Skills

• Project Coordination
• Cross-Functional Team Leadership
• Software Documentation
• Energy Audits
• Energy Management
• Lean Manufacturing
• Visio
• Facilities Management
• Leed Green Associate
• Performance Management
• Hvac Controls
• Microsoft Excel
• Negotiation
• Siebel
• Microsoft Word
• Energy Efficiency
• Team Leadership
• Logistics
• Training
• Customer Satisfaction
• Operations Management
• Sap
• Change Management
• Energy Conservation
• Product Development
• Analysis
• Hvac
• Leed Accredited
• Program Management
• Process Scheduler
• Purchasing
• Energy
• Process Improvement
• Engineering
• Access
• Troubleshooting
• Procurement
• Six Sigma
• Project Planning
• Management