Richard Watts

Inbound Team Manager @Marks and Spencer

Castle Donington, GB

Inbound Team Manager at M&S distribution centre. The 24hr EDC/NDC operation covers square feet and is split into 3 chambers with a mix of automated and manual operations delivering around two million single items a week during peak.My role is to lead, inspire, encourage, and motivate Inbound department colleagues ensuring the achievement of site targets in a safe working environment whilst also maximising their personal and operational performance and development.Key responsibilities• Responsible for all incoming stock from Direct suppliers, Allocation and ‘Live turnaround’ supply routes• Unloading, transporting, unpacking, ensuring goods are prepared as ‘pick ready’, palletisation and storage of all inbound stock• Coaching, leading, and motivating a team of 32 permanent M&S warehouse colleagues and a rotation of approximately 20 Agency colleagues to achieve Inbound targets ensuring we are ‘all in for the customer\' whilst maximising on productivity• Proactively managing people issues (including wellbeing, absence, talent, and performance management) ensuring consistent application of policy and procedure• Supporting Shift Managers in planning, managing, and adjusting staffing levels during the shift in line with planned and flexed volumes to support delivery of site KPI’s as defined by customer requirements• Driving a positive culture of Health and Safety through leading by example and following the standard process requirements• Driving cross functional working as one team to ensure delivery of site KPI’s, working at every stage to exceed customer expectations• Conducting clear, structured handovers with oncoming Team Managers, ensuring all the key information is reviewed to allow for seamless shift transitions• Identifying and nurturing talent within the team through succession planning and upskilling those who have the potential and desire to grow• Promoting colleague engagement ensuring colleagues feel valued and supported