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Current company Trachmar, Llc
Outsourcing and Offshoring Consulting · 21 employees · Founded 2008 · Austin, United States
TrachMar is focused on service and quality. We offer our clients a fully integrated suite of services designed for efficiency, quality, and value. Each of our services can be used independently or combined to provide a comprehensive and strategic solution for your business needs. TrachMar can be your one-stop business solution for all your customer services, marketing campaigns, help desk and customer support, outbound/inbound calls, print, mail, distribution and more. TrachMar offers every type of communication channel commonly used in the modern contact center: live voice, interactive voice response, chat, email, strategic outsourcing, customer care, custom, telephony, customer relationship management (CRM), process mapping, agent training, leadership training, quality assurance, sales, and market research across a broad array of verticals, including healthcare, state and local government. We have developed long-term relationships with clients in the following markets: State & Local Government, Health Care, Transportation, Technology, and Financial Services Headquartered in Austin Texas with a satellite office in Pittsburgh Pennsylvania. TrachMar is a minority, women and disabled veteran owned business, nationally certified through WBENC and NMSDC. TrachMar has also meet the requirements for State specific certifications: • Historically Underutilized Business (HUB) certified through the State of Texas • Minority-Owned, Women-Owned, and Disadvantaged-Owned Business Enterprise (MBE|WBE|DBE) certified through the City of Austin • DBE certified through State of Pennsylvania Department of Transportation • WMBE certified through the Business Enterprise Program (BEP) with State of Illinois • WBE certified through The Governor\'s Office of Diversity Business Enterprise for the State of Tennessee • DBE certified through the State of Virginia Department of Small Business and Supplier