Richard Thorndyke

Client Services Analyst @Mundipharma

Peterborough, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2020 — Present

Client Services Analyst @Mundipharma

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SKILLS

Technical SupportCustomer ServiceLaptopsComputer HardwareWindows 7Tcp/IpSoftware InstallationHardware DiagnosticsNcr AtmMaintenance & RepairWireless NetworkingSystem DeploymentWindows XpHardware SupportMicrosoft OfficeWindows Xp ProWindows VistaNetworkingLaser PrintersDesktop ComputersSccmWindows ServerTouch ScreensPc BuildingBarcode ScannersService DeliveryTroubleshootingAircraft StructuresAircraft SystemsAircraft MaintenanceHydraulicsHelicoptersHydraulic Component ServicingCity & Guilds Aeronautical Engineering Craft StudiesPat TestingPuma Helicopter Airframe Systems Manufacturer's CourseAirframeTeamworkServersRemote Desktop

ABOUT RICHARD THORNDYKE

Very adaptable, customer focused IT Support Analyst providing an exceptional level of customer service with Extensive experience in a Busy IT Service desk environment providing both 1st & 2nd line Technical support:• Extremely customer focused and aware• Excellent communication skills• Able to build relationships and rapport with colleagues and all levels within the business• Experience and understanding within an ITIL Service Operation environment• Strong hardware and software troubleshooting skills (Windows 7 & 10, MAC OS, Microsoft 365 Admin, Dell laptops, desktop PC’s, Basic Network diagnostics and peripherals, Apple, Android mobile devices) • Experience using multiple ITSM tools (Service Now, BMS Remedy)• Experience utilising various IT support tools and platforms (Active Directory, SCCM, Exchange, O365, Citrix, MobileIron,)

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