Richard Thompson

Regulatory Lead, Heathrow Operations (Secondment) @Heathrow

Key Responsibilities• Embedded within the Heathrow customer and regulatory team to lead operational strategy, aligning asset performance and service delivery with programme milestones and business outcomes. To deliver the next regulatory period H8.• Facilitated cross-functional collaboration and airline engagement, ensuring operational requirements were represented and supported by evidence-based submissions.• Led the development of strategic options for the next regulatory period and operational narratives, integrating cost, service, and capital investment considerations to inform future planning.• Managed project activities across operational teams, ensuring timely, high-quality deliverables and alignment with broader programme objectives.Key Achievements• Aligned the business from Exec to operator on a single set of operational KPIs for our regulatory business plan submission, which have listened to the voice of the customer, will drive operational improvement, deliver for the passenger and limit the risk to the business.• Commended by our Airlines, the CAA and our passenger forum on the quality and detail of the work and the level of engagement undertaken.• Instrumental in the delivery of a detailed and coherent business plan and supporting documents covering over pages, in seventy-seven working days from initial guidance.