Richard Thompson
Artist Management & Developer at Made Entertainment West
- Role
- IT Helpdesk Manager at Venta Financial Group, Inc
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Richard Thompson
Experienced and knowledgeable Information Technology Professional seeking to contribute…
Experience
IT Helpdesk Manager
Oct 2014 — Present · Las Vegas, NV, US
Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers.Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Oversee staff activities. Builds/obtains (from other departments) training material for support staff. Schedule employees working times and provide backup support.
Skills
- Training
- System Administration
- Data Center
- Management
- Help Desk Support
- Customer Service
- Information Technology
- System Deployment
- Crm
- Software Documentation
- Sdlc
- Networking
- IT Management
- Active Directory
- Disaster Recovery
- Vmware
- Troubleshooting
- Technical Support
- Integration
- Requirements Analysis
- Cloud Computing
- Vendor Management
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