Richard Smith
Experienced Account and Customer Success Manager.
- Role
- Enterprise Customer Success Manager at Ellucian
- Location
- Pensacola, FL, US
- LinkedIn followers
- 500 followers
About Richard Smith
A top-performing Customer Manager successful at leading operations teams and projects. Proven ability to design, implement and lead IT operations and software teams. Highly skilled in business process analysis, process design and implementation. Leverages new technologies to ensure customer satisfaction, adoption. Effectively communicates with all employee levels including Senior Leadership. Exercises strong expertise in IT Service Management, Change Management and Customer Success. Highly accomplished ability to build and maintain long-term relationships, through due diligence and persistence. Consistently works with customers to ensure contract/maintenance renewals and increase investment in products and services. 15 years IT experience, 14 in Higher Education
Experience
Enterprise Customer Success Manager
Jan 2026 — Present
Education
Valencia College
Associate of Arts (A.A.)
2011 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.