Richard Slater

Head of Client Services - Retail @Optimised

Responsible for the growth by supporting Sales & Marketing in identifying opportunities and macro trends within the industry sector of responsibility, and shaping the communications strategy.Lead multi-service delivery teams to execute the sector strategy, maintaining knowledge of all services across Optimised Energy, Buildings and Spaces.Responsibility for the Sector P&L including budgeting and driving engagement and overall sector gross margin.Responsibility for defining and maintain sector-specific KPI’s (e.g. portfolio energy intensity, savings delivered, sqm under management).Define Sector resource forecasts and capability requirements to ensure that the required resource to execute sector strategy is in place.Oversee the client experience / satisfaction across the sector, with particular emphasis on Key Accounts, and ensure that sustainable relationships exist within the sector.Develop the SBU to adopt appropriate positions in the value chain, including partnerships, and be credible in terms of industry knowledge, thought leadership and network.Oversee the Account Managers within the sector.