Richard Slama
Dispatch Operations Customer Service Manager @Legacy Express Trucking
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WORK HISTORY
Dispatch Operations Customer Service Manager @Legacy Express Trucking
Joliet, IL, US
Diligently oversee and lead logistics and customer service operations with a focus on safety, timeliness of deliveries, and maximization of customer satisfaction. Create staff schedules; assign new trainees to shadow staff members based on individual skill level, and evaluate performance.*Facilitate a seamless customer experience through consistent communication, issue resolution, and continuous updates on delivery status and delays.*Drive the success and efficiency of dispatch operations through effective leadership, coordination, and a focus on maximizing fleet productivity.*Maintain compliance with all applicable regulations, including OSHA and DOT policies.*Uphold a strong emphasis on quality with a high priority on continuous improvement.*Ensure that all drivers are equipped with the tools, knowledge, and training necessary to efficiently carry out deliveries.*Promptly respond to and resolve all customer complaints and problems with tact.
EDUCATION
College of DuPage
Associate's degree
ABOUT RICHARD SLAMA
I\'m a results-driven operations manager with many years of progressive experience in transportation and distribution operations, as well as a military career in emergency medicine and direct patient care. I specialize in providing exceptional customer service and support, ensuring consistent satisfaction and positive customer experiences. As an adept project leader, I possess refined communication and collaboration skills with a talent for coordinating with internal and external teams; I interact effectively with peers, inspire a strong desire to succeed among staff, and lead by example. My key qualifications include:*Operations Management *Customer Service & Satisfaction *Team Leadership & Motivation *Communication & Collaboration *Attention to Detail and Accuracy *Logistics Management *Project Management *Process Improvement
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