Richard Sharp
Head of Experience @Snicket Labs
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WORK HISTORY
Head of Experience @Snicket Labs
Sheffield, GB
Responsible for the design and delivery of Customer and Employee Experience across the organisation.Leading support, onboarding and customer success while building the cultural and operational foundations that empower teams to deliver outstanding outcomes.Because great experience starts inside the organisation before it’s felt by customers.
EDUCATION
Pragmatic Marketing
Pragmatic Marketing Foundations
ICS Learn
ILM Level 5 Certificate in Leadership & Management
Leeds Beckett University
ILM Level 5 Certificate in Coaching & Mentoring
The Sheffield College
Understanding Autism
The CX Academy
Professional Certificate in Customer Experience, Customer Experience
SKILLS
ABOUT RICHARD SHARP
I build clarity from chaos. And I do it with empathy, insight, and zero ego.Customer Experience. Customer Success. Operational Leadership.I don’t just understand them - I’ve lived them. At scale, under pressure, and with impact.I lead teams through complexity, build strategies that actually land, and fix what others overlook. Not by chasing vanity metrics, but by listening - to data, to customers, to the people doing the work.My approach blends: • Strategic thinking with real-world pragmatism • Coaching with accountability • Insight with emotional intelligenceI’m not interested in buzzwords or beige leadership. I’m here to shape cultures where people want to show up, and deliver experiences that customers remember for the right reasons.Looking for someone who can see the system, connect the dots, and move things forward with purpose and heart?Let’s talk.
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