Richard Shank
Sr. Manager, Technical Support & Solutions
- Role
- Sr Manager, Technical Support & Solutions at LexisNexis
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Richard Shank
Results-driven leader with a demonstrated ability to adapt, grow and progress teams across many different environments and technologies. • Proven strengths in leadership, people management, project management, automation, agile experiments, problem solving, and continuous improvements• Adept at introducing new technologies and processes for day-to-day operational improvement • Analytic and versatile thinker, effective in developing and carrying out ideas• Consistently demonstrates strong, dynamic leadership and strives to strengthen and refine professional effectiveness• Excellent business partner known for working with colleagues and leaders from Sales, Professional Services, Product Development, and Shared Services to improve processes or carry out projects that result in efficiency gains and cost savings.• Six Sigma Black Belt, Automation and Process Excellence Lead for a global organization, BPMP (Business Process Management Professional)
Experience
Sr Manager, Technical Support & Solutions
Oct 2022 — Present
Education
Villanova University
Black Belt, Lean Six Sigma
Sinclair Community College
Physical Therapy/Therapist
Skills
- Integration
- Salesforce.com
- Professional Services
- Customer Service
- Crm
- Itil
- Leadership
- Troubleshooting
- Call Centers
- Solution Selling
- Service Delivery
- Technical Support
- Business Analysis
- Process Improvement
- Sharepoint
- Saas
- Enterprise Software
- Requirements Analysis
- Cloud Computing
- IT Service Management
- Software Documentation
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