Richard Sahota

Experience

1. Group Manager

   HCLTech

   Jun 2022 — Present · Hyderabad, IN

   Oversee service delivery excellence for 250+ FTEs, driving business growth and profitability. Act as a customer advocate, collaborating with internal stakeholders and C-level client representatives to meet SLAs and operational goals. Lead hiring, training, quality, and knowledge management functions, driving efficiency and customer satisfaction. Initiated projects to minimize platform disruptions, ensuring smoother transitions and maximizing client uptime.Key Achievements:• Led a $7 million annual revenue program, achieving consistent year-over-year growth.• Built and maintained strong relationship with decision-makers at Alphabet, ensuring high client retention and satisfaction.• Managed service delivery across nine global locations, optimizing performance in 18 languages, and driving operational excellence.• Represented HCL in client reviews (WBRs, QBRs), solidifying HCL’s role as a trusted partner and driving strategic outcomes.• Negotiated service level agreements aligned with customer business models, improving service delivery compliance.• Led cross-functional teams to improve process efficiency, reducing operational costs by 15%and boosting overall customer satisfaction.• Mentored and developed leaders across teams, cultivating a high-performance culture and reducing turnover by 10%.

Education

• Osmania University

  Bachelor of Arts - BA

• St Patricks High School

  Secondry School Certificate