Richard S.
Group Product Manager (Markets & Airline Division) @TUI
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WORK HISTORY
Group Product Manager (Markets & Airline Division) @TUI
Responsible for 13 source market countries- Key Account Manager for a key global hotel chain with over 2,600 hotels- Achieved double digit growth and increased profitibility through data-based decsion making- Worked on business cases worth over €200m+ in revenue- Delivered 5-year strategy plans for all markets for destinations- Improved NPS +100% in post-covid recovery period- Implemented company-wide web scraping robot- Developed new internal AI chatbot, also team expert on AI (copilot and Claude)- Accountable for commercial performance of parts of the Balearic islands and Finland/Lapland including both standard package holidays and complex tours- Led business case to launch new destination for multiple markets, totally over 25k incremental clients- Business owner for AI, currently implementing 2 new solutions for the business- Key player in developing new group-wide IT solutions - including Planning, Pricing & Product- Involved with various tender processes to deliver new destinations- Work cross-functionally with a huge number of teams including Purchasing, Trading, Quality, System Developers, Content, Resort, Yield Management, Marketing, Social teams and many more- Experience with tours including setup and working with & negotiating with DMC\'s- Implemented 1 new TUI BLUE concept hotel for Group and sourcing more- Business owner for several topics including - quality key account, strategy template overhaul- Experience with SQL
ABOUT RICHARD S.
Experienced Group Product Manager / Commercial / Strategy Manager within the travel industry with experience across a host of worldwide destinations across multiple source markets - from tours in Lapland, adventures across Costa Rica to traditional package holidays in Europe. Experience with Key Account Management, engaging with internal and external stakeholders and leading engaged teams. I optimise portfolios, analyse data to make data-driven decisions and develop five-year strategy plans. I explore the market to ensure the best products are always on sale, at the right price and delivering maximum EBITA performance alongside a great customer experience.Experienced in leading, coaching and developing teams, working cross-functionally, leading projects, implementing AI within business, launching new destinations in new markets and pushing the boundaries by challenging the status quo.As a voluntary member of the Special Assistance (Crisis) Team at TUI, I also possess knowledge of handling crisis\'.
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