Richard Rowson
Service Support Lead @Fujitsu
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WORK HISTORY
Service Support Lead @Fujitsu
Requirement analysis, design, integration, documentation and delivery of solutions to assist the Live Support Team in delivering an effective service. This has the net effect of helping Sysadmins perform tasks more effectively and providing better audit capabilities for ops Security. Ensured changes were planned and executed to maintain system stability and reliability, and were repeatable. Rebuilt the patching process from scratch to improve targeting, reliability, effectiveness and shortened the timescale to apply a patch from 60 days to, routinely 30 days (Other requirements not withstanding), and emergency patches in 4 days. This enables a Customer Requirement to be fully met. Coached and mentored other engineers to achieve their full potential. Technically Vetted all incoming Service Engineers to ensure that they met the technical requirements for the role, and if it was a “training” role, that all training needs were identified. Ensured that all internal candidates, even if they wereunsuccessful, received meaningful and timely feedback after interview, to help them with their ongoing career. Deputised for Environments Manager in her absence, to reduce “right slippage” of tasks.
EDUCATION
Godalming Sixth Form College
High School, Economics, Maths, History
Institute of Sport and Recreation Management
Parks, Recreation and Leisure Facilities Management
Guildford College of Technology
Business Studies
SKILLS
ABOUT RICHARD ROWSON
Looking for new challenges.Many years experience, working with very large and secure enterprise systems for critical customers, designing and documenting critical fixes to enable improved uptime and service delivery, whilst engaging with senior stakeholders and coaching and mentoring junior colleagues to maintain and enhance the service delivered.Extensive knowledge of Microsoft technologies in secure environments and with critical systems support.
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