Richard R Brooks
Vice President of Customer Solutions at Charter Communications
- Role
- Vice President of Customer Solutions at Charter Communications
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Richard R Brooks
Leading Charter Communications\' retention efforts, my focus on customer relationship management (CRM) and business performance has driven us to surpass our goals. The transformation of a billing customer service center into a top-tier retention hub showcased our team\'s adaptability and commitment to excellence, all while managing an aggressive expansion and seamless billing conversion.With a background in directing large-scale operations and a Six Sigma Black Belt certification, I\'ve fostered a culture of high performance and continuous improvement. Our collaborative approach has not only enhanced the customer experience but also solidified our position as a top-performing customer retention site.
Experience
Vice President of Customer Solutions
Dec 2023 — Present · San Antonio, TX, US
San Antonio, TX
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