Richard Persi
Voice Engineer ProjectManagement
- Role
- Project Manager for Voice Engineer at BT Group
- Location
- Ventura County, CA, US
- LinkedIn followers
- 500 followers
Experience
Project Manager for Voice Engineer
Sep 1998 — Present
Accomplished and results-driven professional with demonstrated success in managing telecommunications projects, delivering large/complex programs, and devising robust processes to provide top-notch customer experience in achieving company goals. Instrumental in communicating and liaising with internal/external stakeholders, such as service, installation, software development, and 3rdparties to ensure smooth project execution, software modifications, and customer satisfaction. Proven ability to identify and mitigate risks, monitor and resolve issues, and provide project leadership for critical initiatives.Experienced in managing global off-net gateways, optimizing long-distance traffic, and negotiating with carriers.Demonstrated expertise in advanced troubleshooting, managing live upgrades, and handling product replacements. Skilled in providing third-level support for Fortune 100 voice clients, including installations, upgrades, and migrations of Cisco VOIP SIP/TDM platforms. Areas of Expertise • Project Management • Budgeting Processes • Software Testing • Customer Service/Relations • Strategic Planning • Operational Management • Team Leadership/Training • Contractual Negotiations • Cost Saving Measures Complete Resume on Request
Education
DeVry University
Associate's degree, Electrical
1986 — 1988
University of Phoenix
Bachelors of Science, Business
1999 — 2001
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