Richard Perez

About Richard Perez

Hospitality professional with over 10 years of progressive experience across customer service, operations, training & development, and guest relations. I bring a strong commitment to service excellence, team leadership, and continuous improvement, with a track record of success in fast-paced, guest-centric environments.I believe in preparing thoroughly, acting decisively, and leading with integrity. My approach emphasizes proactive problem-solving, clear communication, and empowering teams to take initiative. I strive to cultivate a workplace culture where every team member is motivated to deliver exceptional, personalized service and create memorable guest experiences.What drives me is not only the achievement of results but also the lessons learned along the way. I value collaboration, accountability, and a mindset focused on growth and adaptability which is essentials in the dynamic world of hospitality.Rather than wait for change, I believe in taking the initiative. You never know the outcome until you try. Progress always starts with action.

Experience

1. Director of Front Office

   Marriott International

   Jul 2024 — Present · Houston, TX, US