Richard Patterson

About Richard Patterson

My passion is identifying and implementing creative solutions to complex technical and operational problems, using data analysis and strategy to see a project through to successful completion. I believe this is accomplished with effective leadership, creative innovation and collaborative teamwork. I am a self-starter and continuously seek new challenges. I am eager to learn hands-on and explore new products, applications, and processes.

Experience

1. IT Manager

   Onna

   Mar 2021 — Present · Morrisville, NC, US

   Developed and managed the day-to-day operation of Onna’s corporate global IT department, including IT Strategy, IT Support, IT Guiding Principles, as well as the IT budget P&L • Responsible for company-wide Identity and access management for corporate tools: Google Workspace, Atlassian, Crowdstrike, Jamf Pro, Slack, GitHub, KnowBe4, etc • Responsible for onboarding and offboarding globally (US and Spain) distributed employees, including ordering and shipping inventory and Apple hardware • Delivered a 30% reduction in IT spend within the first 12 months of role • Reduced operational spend by $54k in Q3 2022 by eliminating underutilized and redundant software and subscriptions • Developed and managed Onna’s Vendor Management program • Ensured the IT department met SLA on greater than 98% of support requests • Collaborated with InfoSec team to ensure compliance with SOC2 and ISO certification audit requirements • Responsible for cross-departmental Change Management • Analyze current process, technologies, and vendors to identify areas of improvement • Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs

Education

• Durham Technical Community College

  Associate of Arts and Sciences - AAS, Information Technology

• Western Governors University

  Bachelor of Science - BS, Computer Science & Information Systems