Richard Nugara
Senior Program Manager - Transformation Value Office & Delivery @RBC
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WORK HISTORY
Senior Program Manager - Transformation Value Office & Delivery @RBC
Toronto, ON, CA
Lead strategic and tactical programsDefine strategy and outline objectives and key results (OKRs)Manage all aspects of program such as planning, organisation and implementationPrepare program roadmap, implement executive governance, ways of working, setting deadlines, assigning responsibilities, monitoring and reporting progressEnsuring adherence to project schedules, budgets and completion of project goals/OKRsManage and/or oversee the delivery squads and ensure adherence and documented evidence of all ceremonies and guidelinesWork with business, IT, functions and 3rd party vendors to ensure deliverable achieve and exceed business requirementsWork closely with executive leadership and key sponsorsCoaching and mentoring scrum masters, project managers and business analysts.
EDUCATION
BCS, The Chartered Institute for IT
Professional Graduate Diploma in IT
Cardiff Metropolitan University
Master of Business Administration (MBA), Business Administration and Management, General
Institute of Bankers of SriLanka
Certificate level in Banking and Finance
St Peter's College Colombo 04
Primary & Secondary Education
SKILLS
ABOUT RICHARD NUGARA
Senior Program Manager - Transformation Value Office Delivery for Personal & Corporate Banking at Royal Bank of Canada.Prior to joining RBC Bank, I was a Senior Project Manager leading multiple strategic initiatives for Group Strategy Transformation at HSBC Bank Canada. Before relocating to Canada, I worked in Hongkong as a Senior Consultant (Associate Program Director) for HSBC Bank Hongkong delivered large scale, high value and complex transformation programs & portfolios in Hongkong & Asia Pacific.Proven record of success & delivery beyond expectations. Strategic & tactical thinker with strong negotiation skills & leadership experience. Through my experience, studies & voluntary roles I have acquired the ability to maintain a high standard. I have focused on timely training & certifications in order to complement these strengths & continuously improve on my hands-on experience which allows me to add value to any dynamic organization.Key Responsibilities,Program Enablement / Program Management / Portfolio Management / Change Delivery / Project Management / Process Improvement / Automation/ AI driven / Cost Reduction / DigitalStrategic Planning - Define Strategy and OKRs, Ensuring that the transformation roadmap & pipeline is aligned with Target Operating Model, Identify opportunities through Cost walk reviews, Process reviews, Resourcing and Delivery through effective planning, timely approvals, Governance & Reporting.Execution - Managing a diverse team, Senior stakeholder management, Guide the team to resolve challenges in relation to completing process reviews, identify process re-engineering and/or process, system, UX design, transformation solutions, project delivery, enable funding to achieve business cost reduction & streamlining goals, work closely with central transformation team on finance validations, tracking and reporting.Summary of experience are as follows;1) Lead Project Manager / Senior Program Manager / Project Manager2) Workstream Lead / Senior Consultant3) Senior Business analyst / Process Excellence & Re-engineering4) Business Analyst - HUB Core Banking Systems (IBM AS400, iSeries & mainframe systems)5) Banking Operations - Processing, Client Onboarding 6) Corporate Banking - Client Services / Customer on boarding / Financial Advisor / KYC / HSBCnet system implementation - Global Payment Services7) Retail Banking - Branch Operations - Teller / Customer Service / Financial Advisor / KYC / Customer Onboarding
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