Richard Norris
Director of IT Operations @Network Rail
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WORK HISTORY
Director of IT Operations @Network Rail
Milton Keynes, GB
As a dynamic and results-driven Senior IT Operations Leader at Network Rail, I orchestrate the seamless operation of a robust and scalable IT infrastructure and application services. My role is pivotal in ensuring that Network Rail\'s national IT services meet stringent service levels while staying within allocated budgets and resource constraints. I am an integral part of the Route Service Digital Data and Technology Leadership Team, contributing to the strategic direction and vision of our IT function.Key Highlights: • Spearheading transformational change and continuous service enhancement initiatives across our national IT support and infrastructure services. • Overseeing the delivery of all Route Services IT Operational services across sites nationwide, managing an annual operational budget of approximately £120 million• Collaborating closely with the RS IT Leadership Team to plan and implement cutting-edge infrastructure and application services, aligning with emerging technologies and future demand. • Providing leadership and sponsorship for the development of IT infrastructure renewal and enhancement plans, driving projects with an annual budget of around £50 million. • Developing and executing strategies for efficient IT asset management, mitigating operational risks, and ensuring the effectiveness of our IT systems. • Leading Test Services, Change, and Release Management teams to ensure smooth transitions of applications and infrastructure into production and support environments. • Cultivating strategic relationships with service suppliers, promoting a culture of continuous improvement to enhance service efficiency and effectiveness.• Orchestrating the management of a diverse team of 300 professionals spread across Manchester and Milton Keynes, organised into functional units including Operational Service, Digital Workplace, Infrastructure, Service Strategy, Supplier Management, and Governance.
EDUCATION
Philip Morant
English, Maths, Geography, french, Physics, English Literature, Art
SKILLS
ABOUT RICHARD NORRIS
Professional, dynamic, and thoroughly pragmatic IT Leader with outstanding strategic capabilities developed throughout a 20-year career in the IT marketplace. Able to develop, manage and lead business through major transformation programmes, operating at board level with technical and non-technical decision makers. Offers a developmental approach to business needs with a collaborative agile working methodology. Works with third party multi-disciplinary teams both in-house and off shore to deliver business change, innovation, projects, service and resolve issues creatively. Methodical, organised, deliberate and delivery-focussed. Determined, driven and open-minded, offering a ‘can-do’ attitude within complex environment. Structured, knowledgeable and confident, able to efficiently identify and provide relevant solutions. Builds strong relationships with stakeholders at all levels
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