Richard Nelson

About Richard Nelson

Experienced Vice President Operations with a demonstrated history of working in the events services industry. Skilled in Operations Management, Sales, Customer Relationship Management (CRM), Hospitality Industry, and Event Management. Strong business development professional with a Master of Science, focused in M.B.A from Central Michigan University.

Experience

1. Vice President of Operations

   Psav

   Jan 2008 — Present

   PSAV is the largest Event Technology company in the world, offering superior meeting experiences throughout the United States and in more than a dozen countries world wide.Ensure the overall operational success of PSAV venues in Greater Houston, Louisiana and Mississippi for the mutual benefit of our Customers, our Company, and our Team Members.• Financial Management: Provide financial leadership to develop initiatives and strategies that drive Revenue, EBITDA, and flow-through growth. Implement these initiatives and strategies within the Division by engaging the leadership team whom I support through guidance and day-to-day resource management.• Quality Service: Champion, embrace and energize a Hospitality mindset to deliver world-class service throughout the Division by developing innovative ways of elevating our Service Product. Proactively work to improve below standard venue scores and create a culture of Servant Leadership among our Team.• Team Member Development: Develop Team Members in order to ensure a healthy future for the Company. Our future leaders have already been hired. We must value people through personalized conversations, designed to understand individual strengths and areas for development.• Organizational Leadership: Drive engagement within the Division by ensuring that each Region is actively engaged in the local community and also champions the development and growth of our Team Members and future leaders. Provide leadership within the Company to lead change management through Committees, interactions with other Departments, and within Team Meetings throughout the Division.

Education

• Central Michigan University

  Master of Science,, M.B.A

  1990 — 1992

• Kent State University

  Bachelor of Arts - BA

  1980 — 1985

Skills

• Business Development
• Sales
• Contract Negotiation
• Hotels
• Crm
• Budgets
• Sales Process
• Hospitality Industry
• Event Management
• Meeting Planning
• Marketing Strategy
• Account Management
• Revenue Analysis
• Live Events
• Sales Management
• Leadership
• Trade Shows
• Projection
• Event Planning
• Training
• Customer Satisfaction
• New Business Development
• Marketing
• Income Statement
• Corporate Events
• Hospitality
• Av
• Management
• Team Building
• Hospitality Management
• Operations Management
• Sales Operations
• Customer Retention
• Customer Service
• Strategic Planning