Richard Muryasz

About Richard Muryasz

Multifaceted technical career with a 30+ year track record of innovation and success…

Experience

1. Senior Service Delivery Manager

   Capgemini

   Nov 2017 — Present · Chicago, IL, US

   Responsible for Infrastructure and Cyber Security Delivery for Multiple clients.• All projects and services delivered using a global service delivery model. • Accountable for delivery of projects and support across multiple Infrastructure and Cyber Security towers.• Timely management of program risks and issues with client and external vendors.• Client and Business relations at Director, CTO and CIO Levels.• Stakeholder management with client PMO, VMO, IT, Business Teams and external vendors.• Anchored Monthly and Quarterly Delivery and Business review meetings.• Responsible for reporting SLAs and other critical metrics.• Managed delivery team of 300+ resources and 3rd party Field Service Technicians globally. • Ownership of account related P&L and development of new business within the account.

Education

• Indiana University Northwest

  BGS-ABM, Business and Computer Science

  1983 — 1995

Skills

• Incident Management
• Transition Management
• Project Management
• Pmo
• Program Management
• Pmp
• IT Strategy
• IT Operations
• IT Outsourcing
• IT Service Management
• Itil
• Outsourcing
• Solution Architecture
• Certified Project Manager
• Sla
• Data Center
• Service Delivery
• Service Delivery Management
• Governance
• Service Management
• Service Desk
• IT Management
• Service Improvement
• Application Lifecycle Management
• IT Transformation