Richard Moscoso
App Support Coordinator Pearson International Airport Yyz @Neel-Tech
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WORK HISTORY
App Support Coordinator Pearson International Airport Yyz @Neel-Tech
CA
Developed and configured platforms for professional events (George Brown College, St. Thomas University, CCID – Government of USA).• Tested and validated configurations for 14 digital services, ensuring data quality and system performance.• Led operational and technical support for international students arriving at Toronto International Airport (YYZ), assisting over 500 universities across Canada.• Coordinated real-time issue management, applying problem-solving and time management skills in a high-pressure environment.
EDUCATION
Universidad Peruana de Ciencias Aplicadas
Ingeniería, Ingeniería industrial
George Brown Polytechnic
Postgraduate Degree, Analytics for Businnes Decision Making
Asociacion Cultural Peruano Britanica (Britanico)
Ingles
ABOUT RICHARD MOSCOSO
Hey! I\'m Richard, Hands-on Data & Operations Analyst with 4+ years optimizing operational performance, customer experience, and business strategy in the airline and technology industries.I\'ve worked with companies like Neel-Tech, LATAM Airlines and MAPFRE to enhance operational efficiency, deliver data-driven insights, and improve decision-making through smart analytics execution.Key highlights:• Led operational performance projects for LATAM Airlines, improving crew scheduling KPIs and on-time performance metrics across multiple routes.• Designed and implemented data dashboards and reports using Power BI and Google Looker to drive decision-making for flight operations and customer experience strategies.• Developed predictive analytics models to forecast operational disruptions and optimize resource allocation, improving operational reliability.• Supported data governance and data quality validation processes in high-pressure operational environments, ensuring timely and accurate insights.• Managed stakeholder relationships with internal and external partners, aligning business implications with operational realities.I\'m passionate about data analytics, customer experience, and the aviation sector. I just completed a Postgraduate Certificate in Analytics for Business Decision Making at George Brown College (GPA: 4.0) to deepen my technical foundation.In the last few months, I’ve strengthened my skills in:• Data visualization and storytelling with Power BI, Google Looker, and SQL• Operational data interpretation and reporting for strategic business decisions• Predictive analytics models for operations and customer experience optimization• Cross-functional project collaboration in fast-paced, high-stakes environmentsAbove all, I believe that great operational outcomes come from great data stories and cohesive teams, and building those capabilities has always been at the heart of my work.
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