Richard Moreno-Resto

About Richard Moreno-Resto

I turn messy operations into reliable performance. I work where people meet process, translating rules and data into steps leaders can act on. Recent focus, advising business owners on HR, risk, and growth while keeping service steady and teams aligned. Earlier, I led workforce intelligence and vendor oversight in healthcare, partnering with global contact centers to protect quality, cost, and compliance.What I do• Find bottlenecks across people, process, and tools, then simplify the work• Use data to guide staffing, vendor performance, budgets, and service guardrails• Build review rhythms and plain language dashboards so decisions move faster• Bridge business and IT, convert requirements into working solutions and evidenceAchievements• Secured a 150K billing correction by tracing downtime with vendor partners and tightening issue tracking• Built an Excel invoice and variance model that surfaced a 450K exposure and improved budget clarity• Standardized reporting and review rhythms for field leaders, what happened, why, and what to do next• Designed a CMS readiness risk model that flagged leaders and projects at risk before audit cycles• Developed Alteryx workflows that automated data hygiene and reconciliation, increasing accuracy and trust• Created a full time study framework, discovery to instrumentation to coaching, feeding capacity models• Stood up AI workflows with Microsoft Copilot, prompt libraries and review checklists that cut rework and reduce AI workslop while lifting output quality• Led employee appreciation efforts, Customer Service Week plus personalized baseball cards and pennant flags, strengthening team cohesion• Acted as a design thinker and rapid prototyper, converting complex requirements into pilots, then facilitating cross functional adoptionPersonality Style OverviewI blend analytical precision with relational authenticity. My DISC profile is C and S, cautious and supportive, which shows up in thoughtful decisions, a methodical work ethic, and a calm, reliable demeanor. A Brain Works evaluation shows left-hemisphere dominance and a strong visual learning preference, so I reduce ambiguity with diagrams, dashboards, and clear written steps. My CliftonStrengths span all four domains, Strategic Thinking, Executing, Influencing, and Relationship Building, a rare mix that lets me move from whiteboard to working plan, align people quickly, and deliver outcomes at pace.**CliftonStrengths:**- Intellection- Relator- Maximizer- Input- Deliberative

Experience

1. Senior Project Operations Specialist

   Herspiegel

   Jan 2026 — Present · Yardley, PA, US

   Thrilled to share I’ve joined @Herspiegel as Senior Project Operations Specialist, helping translate client demand into smart capacity plans and delivery so our teams, and our hours, are used where they create the most impact for patients and brands. With an integrated approach bringing together scientific insight, evidence strategy, market intuition, and executional precision. I am grateful to be part of that story.Herspiegel is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments, helping to achieve commercial success and expand patient access.Looking forward to partnering with my new colleagues to help clients navigate complexity and seize opportunity.

Education

• Technical Career Institutes

  Computer Systems Networking and Telecommunications

• Cannabis Training University

  Master of Cannabis Certification, Cannabis Studies