Richard Minto
VP Global Customer Data Strategy & Operations @Oracle
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WORK HISTORY
VP Global Customer Data Strategy & Operations @Oracle
VP and Global Process Owner for Customer Data Operations. I am responsible for owning the Global Customer Data, Install Base (IB), Cloud Subscription Data and Non Revenue Order(NRO) processes within the Finance organization.• Increased responsibility by adding Customer Corporate Hierarchies, Sales and Partner Data Desks and establishing a Cloud Subscription Data Management team. Management of 1.8M active Customer Accounts, 36M lines of Install Base/Subscriptions• Responsible for managing all Customer Data Operations and Subscription/Install Base Management as they now reside in one team. • Implemented a Corporate Warehouse for Customer Data, to enable rapid analysis of data trends and improved Governance. • Implemented in Partnership with Sales Operations to replace our incumbent Infographics partner with an Oracle purchased product (Data Fox)• Currently implementing Master Data for Oracle, by having all account creation and management sourced from one Global System. The final components will be completed by July 2021. • Working across the Finance organisation to recognise and implement Adaptive Intelligence, Machine Learning and Robotic Process Automation (RPA) opportunities. This is building an end to end process to enable the capture and implementation of such technologies across Global Finance, whilst tracking Return on Investment.• Contribute as a member of the Quote to Order management team in defining and implementing future operational strategies.• Define and take ownership of preparing the teams operational performance indicators, such as quarterly metrics, and drive these to a consistent high level of operational excellence
EDUCATION
Farnborough College of Technology
HND & HNC Software Engineering
SKILLS
ABOUT RICHARD MINTO
A creative, results orientated Global Finance Operations VP, who exhibits key strengths in Global process management and building strong organizational structures. Demonstrates excellent customer focus, with an exceptional track record of automation, simplification, people management and relationship building.A VP with substantial experience of managing shared service centre, field and support based staff, in the US, EMEA and APAC timezonesSignificant experience in managing change at local and global levels, in Finance, Sales and Customer Service environments.
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