Richard Malan
Business System Analyst @Quilter
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WORK HISTORY
Business System Analyst @Quilter
Southampton, GB
Coordinated with the delivery team to create custom applications and trackers to achieve client goals.• Maintained and helped with prioritizing product backlog using research, metrics and other inputs.• Oversaw entire product deployments from vision and creation to rollout and delivery using techniques such as a story map.• Collected, defined and analyzed business and user requirements to capture as epics and user stories on the backlog.• Evaluated and adopted new technologies to address changing industry needs such as the use of advanced charting tools, workflows etc.• Trained business personnel in use of systems.• Identified needed business improvements and determined appropriate systems required to implement solutions.• Consolidated business rules for system enhancements.• Assessed business needs and problem areas to create focused solutions like the Quilter Find an Adviser web application to assist orphaned customers find a new adviser.
EDUCATION
CTU Training Solutions
National Certificate: Information Technology: Systems Support NQF 5 (Diploma), Information Technology
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce (BCom), Business Informatics NQF 7
Faculty Training Institute
National Certificate: Business Analysis NQF 6 (Advanced Diploma) - IIBA Endorsed, Computer Systems Analysis
Sasolburg Highscool
National Senior Certificate NQF Level 4
ABOUT RICHARD MALAN
Experienced Business Systems Analyst with top-notch implementation, analysis and planning abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in software development planning and deployment. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
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