Richard MacWan
Workforce Management I Forecasting I Scheduling I Capacity & Resourcing Planning I Real time Management
- Role
- Manager Workforce Management at JPMorganChase
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Richard MacWan
Professional Workforce Planner who has experience dealing with full-time and part-time…
Experience
Manager Workforce Management
Mar 2024 — Present · Mumbai, IN
Strategic planning, execution, and optimization of workforce operations within a contact centre or operations environmentEnsuring real-time management efforts to ensure service level goals are met, managing staffing and scheduling, monitoring intraday performance, and driving operational efficiencyCollaborate closely with business stakeholders to forecast demand, adjust workforce allocations, and implement process improvements that support both customer experience and business objectivesMonitor real-time adherence, queue performance, and staffing levels to optimize service deliveryAnalyse historical data to forecast volume and capacity planning needsPartner with operations leaders to align staffing strategies with business goals
Education
Dr. DY Patil Deemed To Be University
Bachelor of Business Administration - BBA, Logistics & Supply Chain Management,
St. Teresa's High School
General Studies
Kamat's Institue of Hotel management
Food and Beverage Servie, Hospitality Administration/Management
Wilson College Chowpatty Mumbai 400 007
Arts
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