Richard Lucas
Senior Customer Support Engineering Manager @JumpCloud
Rockland, MA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2021 — Present
Senior Customer Support Engineering Manager @JumpCloud
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Managing a team of 16 Customer Support Engineers spread across multiple countries.
SKILLS
Performance MonitoringPmoEnterprise ArchitectureTechnical SupportIntegrationIndiaManagementSystems MonitoringSystem MonitoringDatabasesCrisis ManagementBuilding Strong TeamsAgile MethodologiesPerformance ManagementHigh Performance TeamsProcess ImprovementSoftware Development Life Cycle (Sdlc)Software Project ManagementUnix Shell ScriptingFinancial ServicesBusiness AnalysisUnixVendor ManagementBusiness Process ImprovementSqlTroubleshootingItilOperations ManagementRequirements AnalysisEquitiesSql*PlusSdlcProject ManagementMetrics
ABOUT RICHARD LUCAS
Proven leader with a customer-first attitude. Extensive experience leading and growing…
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