Richard Lowe
Technical Support Manager @Eisai EMEA
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WORK HISTORY
Technical Support Manager @Eisai EMEA
Hatfield, GB
Eisai are a global pharmaceutical company based in Japan. The Technical Support Team at Eisai EMEA is a multi-discipline SME team based at the primary UK site. The team act as both a technical escalation for the operational teams, and work on projects to improve and optimise production, development, head office and regional services. As the Technical Support Manager I oversee the work of the engineers, co-ordinate and prioritise workload, initiate projects and refine operational processes.
EDUCATION
King's College London
BSc, Chemisty with Management
SKILLS
ABOUT RICHARD LOWE
As an IT Operations Manager I have a broad experience managing teams of SMEs specialising in different technologies, balancing the needs of Operations and Project delivery, refining business processes, and breaking down barriers between teams. With a background as a technical support engineer I have over 17 years of experience in customer support and have worked on a large number of infrastructure projects as both a resource or technical lead/SME. I believe communication is the key to excellent service and successful and timely completion of projects.
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