Richard Lonsdale
Customer Experience Manager @Alpha State
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WORK HISTORY
Customer Experience Manager @Alpha State
London, GB
Delivering Digital transformation and customer centric design in the commercial ecosystem of Shell Business Operations.Accountable for Deal Making Customer Journey experience across multiple Shell Commercial Businesses.Responsible for the adoption and uptake of digital transformation projects including CPQ, Salesforce, Internal Pricing Engines, Spring CM, and DocuSign. Drive Deal Management teams to deliver business value through the commercial process (in excess of $100M delivered across 4 years) Design and delivery of change and CI programs to transform Deal Making process, systems and back office organisation with accountability for implementation and uptake.Build people capability and welfare packages to support wellbeing, innovation, organizational changes and ensure training and coaching effectively deliveredContract Management Risk Focal Point for Customer Operations
SKILLS
ABOUT RICHARD LONSDALE
Experienced Global Customer Experience Manager with a demonstrated history of working in…
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