Richard Lathrop
Service Desk Manager @STFC
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WORK HISTORY
Service Desk Manager @STFC
EDUCATION
United States Army
Bachelor's degree, Electrical and Electronics Engineering
Rangeview
HighSchool
SKILLS
ABOUT RICHARD LATHROP
I have experience working with all Microsoft Windows operating systems and servers having worked with most operating systems server and clients troubleshooting, Maintaining and Monitoring of Network and hardware devices. Working with various applications to include SQL, Java, C#, XML and.NET. I also deliver and teach training to customers as well as internal employees. Experience with many various tracking/ticketed systems to track issues for customers and work directly with development to resolve enhancements or bug found in the software to maintain SLO and customer satisfaction in a timely manner. This has given me a broad experience with all Windows Operating systems, Sql server, Technical support of various hardware and software. Training customers in classroom or Virtual environment on Manufacturing Software and application. Closely working with our Sales team in delivering Demonstration and technical assistance. Specialties: Computers, Harware, Software, Network, Windows, Unix/Linux Freebsd
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