Richard Hudspith

Commission Design Specialist @BT Group

GB

Responsibility for commission schemes across BT, EE and Plusnet contact centres.Introduction of alligned Cross brand value led schemes across all of the contact centre estate. Creating commission schemes to motivate our people to deliver brilliant customer experiences whilst driving positive commercial outcomes. Target setting and scheme design across multiple functions within the consumer operation working closely with planning, trading and operational leadership teams.Agreeing commission scheme design with the commercial and contact centre senior leadership teams, managing any changes and ensuring this is communicated effectively.

Prudhoe Community High School Sixth form

A levels, Business Studies