Richard Hopkins

About Richard Hopkins

Steering a team of 22 quality inspectors across dual facilities, my tenure as Interim Quality Manager at Schindler Elevator Corporation has been marked by a firm commitment to customer-focused improvements. My role encompasses rigorous factory quality management, spanning incoming, in-process, and outgoing inspections, with a clear emphasis on the voice of the customer to drive change.As a Quality Assurance Engineer, our team successfully reduced customer quality claims year over year through meticulous root cause analysis and collaborative problem-solving with cross-functional teams. By leveraging methods such as 5 Why and Ishikawa, along with supporting PFMEA’s and CAPA’s, we have crafted an environment that expects and achieves rapid, professional outcomes, underscoring my dedication to continuous improvement and product excellence.Experienced Quality professional with a robust background in quality management, engineering, and electro-mechanical processes. Proven track record of reducing customer complaints, optimizing processes, and improving product quality through effective root cause analysis and continuous improvement initiatives. Skilled in managing cross-functional teams, supplier quality management, and non-conforming material processes. Demonstrated expertise in AS9100 / ISO 9001 compliance, conducting audits, and resolving complex production and maintenance issues. Passionate about enhancing safety, productivity, and reliability in the industrial, energy, and aerospace sectors. Holds a Bachelor\'s degree in Mechanical Engineering and various professional certifications.

Experience

1. Quality Program Manager

   BAE Systems, Inc.

   Feb 2025 — Present

Education

• York College of Pennsylvania

  Bachelor of Science - BS, Mechanical Engineering