Richard Holmes

About Richard Holmes

I have been in Sales and Management for over 20 years. The best way to sell is to know your product and your niche well so that you can find and educate the customers that are losing time and money for the lack of your product.As a manager I believe that I am a tool to help employees perform to the peak of their abilities. I try to provide resources and empower with goals rather than micromanage with meticulous directions. I aim to be a multiplier rather than a diminisher.I am trained in old-fashioned customer service and believe that if customer satisfaction is your number one concern then the sales will follow like sowing tiny seeds brings abundant crops.Specialties: I am uniquely gifted at reading people and listening. I have always been able to calm the angriest customer and reprimand an employee in a way that makes them feel better about their future with the company. Honesty, fairness, and patience wins loyalty.

Experience

1. Telesales

   Verizon

   Jul 2015 — Present

   Power through incoming call volume to help bring people over to Verizon, upgrade current customers, recommend plans that will save them money, and make sure people know about the devices and accessories that will make them happier and more productive. Call me if you need help with your bill. I find a way to save money in most of the accounts I touch.

Education

• Butte College

  Associates, Social Science

  2004 — 2005

• Chico State University

  180 units - no degree, Biology and Psychology

  2005 — 2009