Richard Hogenboom
Regional Technology Manager @Clifford Chance
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WORK HISTORY
Regional Technology Manager @Clifford Chance
Amsterdam, NL
In this new role of the Regional Technology Manager (RTM) Europe which sits within IT, it requires a strong operational focus, as well as showing the passion for customer service and a strong eye for recognising and resolving areas for improvement.Reporting to the Regional Technology Director for Continental Europe the RTM will be working closely with, and support, both the IT Client Service Managers and the IT Managers across Continental Europe region.In the event of a major service failure, the RTM will be working closely with the Incident Management team to ensure that users and key business contacts are updated on progress and their needs are factored in to the incident response.Working with business representatives across the Firm, the RTM will provide an \'account management\' function on behalf of IT. In addition to coordinating and managing issues raised by our internal customers, the RTM will ensure that client engagement is efficiently and consistently delivered in line with IT strategic direction of providing a single service to the firm as a whole.Key areas of accountability include direction of the technology services operations, key vendor management, business communication responsibility and stakeholder management.
EDUCATION
Academie CMG
Project Management 1 & 2
Linked Learnings
Various, IT Project Management
Zuyd University of Applied Sciences
BA, Bedrijfskundige Informatica
ProcessBe
N.a., Leadership & coaching
Academie CMG
Recruitment
LogicaCMG
Foundation, Prince2
Academie CMG
Communicative Skills
Schouten & Nelissen
Passed Exam, Environment Management
Academie CMG
Passed exam, Project Management 2
EXIN
Foundation, Prince 2
SKILLS
ABOUT RICHARD HOGENBOOM
Who am I?Dedicated, resolute and highly motivated personality. Focused on communication, cooperation and personal development of people around me which results in high quality project- and implementation management, customer satisfaction (internal and external) and operational excellence.Having understanding of corporate and senior management requirements for service delivery organizations has led to good understanding of portfolio management. Keeping oversight is a strong ability which is accompanied by practical guidance for operational success.People manager who believes that the most effective strategy for good leadership is to be a good example. By treating other people respectful, diligent and open minded you can achieve the best results and meet deadlines together.Other key items that are highly applicable to me:Trustworthy, direct, driven, positive, analytical, pragmatic, persistent, consistent, no-nonsense.
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