Richard Hinsley

Experience

1. Network Communications Engineer

   Innovative Incorporated

   Mar 2010 — Present

   Networking - In depth knowledge in Cisco/Meraki/HP/SOPHOS/Ubiquiti hardware. Design, administration, implementation, and support of network infrastructure.Years of experience in planning, implementing, configuring, troubleshooting, and testing of networking systems. Dealing with escalation problems. Efficient use of Microsoft VISIO as technical documentation and presentation tools.PBX systems - Implementation of Avaya, Avaya Cloud Office/Ring Central W/CcaaS, Cisco and ESI systems. In depth knowledge of layered communication structures, networking architectures, protocols, telecommunication specifications, operating systems and documentation.Pre-sales technical support. Debugging, problem duplication, and testing. IT support - Support customers from small to large businesses in the medical, automobile, insurance, and government industries. Managed services and cloud services. Datto RMM, IT Glue, Azure, InTune, Webroot, Malwarebytes, etc. Complete infrastructure upgrades of networking, communications, and workstations. Custom installations of data communications, bridging, and networking solutions. Low voltage cabling of voice/data networks.

Education

• ITT Technical Institute

  Electronics Engineering

  1996 — 1998

Skills

• Cisco Technologies
• Microsoft Office
• Vpn
• Windows 7
• Dhcp
• Project Management
• Avaya Ip Telephony
• Cisco Systems Products
• Cisco Wireless
• Switches
• Microsoft Technologies
• Network Security
• Firewalls
• Cisco Certified
• Networking
• Technical Support
• Printers
• Wan
• Computer Hardware
• Microsoft Certified Professional
• Security
• Cisco Ios
• Network Design
• Cisco Routers
• Software Installation
• Voip
• Active Directory
• Hardware
• Ccna
• Voice Over Ip (Voip)
• Telephony