Richard Heath

Senior Operations Manager - Bt @BT Group

Senior Manager at BTLeading the following teams of over 120 people shift and day based, 24 x7, 365.24 x7 IT Operations team responsible for IT service for BT’s Customer facing units and its customer’s. Monitoring and Incident management of end to end critical customer journeys, products and services.The Pan BT Major Incident Management team 24 x7 team, managing major incidents for BT’s Network products and service3 distinct ITIL change management teams, IT, network and International change who are responsible for all Change into test / dev and prod.IT change compliance team for the ICOFOR controls.IT Event / Service Monitoring team developing in-house solutions to continually drive monitoring improvements in an Agile Enviroment.Over 25 years’ experience of operational service, CI/LEAN silver accredited, colleague engagement via Your Say colleague in the top quartile in BT. Experienced people leader.ITIL qualified at V3, currently undertaking V4, broad technical knowledge and experience of dealer with vendor partners.Experienced at dealing with senior stakeholders at MD and CEO level.