Richard Guy
M.S. Sports Product Management at The University of Oregon| Dealer Services Representative at Smith Optics
- Role
- Sales Support Administrator at STUDSON
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Richard Guy
With over eight years of experience in various customer service and support roles, I am passionate about delivering exceptional service and solutions to both internal and external business partners. Currently, I am a dealer services representative at Smith Optics, where I support a designated sales region by ensuring timely and accurate processing and delivery of products, communicating cross-functionally to address any issues, and managing sample orders and in-store marketing materials.In addition to my customer service and support skills, I have also completed Master\'s of Science degree in Sports Product Management at the University of Oregon, where I learned how to create, develop, and launch innovative and sustainable sports products and services. I have a strong interest and background in sports and apparel, as well as a proven track record of success in solving complex problems, creating win-win situations, and leading and collaborating with diverse teams. My goal is to leverage my skills and knowledge to contribute to the growth and success of Smith Optics and the sports product industry.
Experience
Sales Support Administrator
Oct 2025 — Present · Portland, OR, US
Manage the outside sales team with timely and accurate order processing, quote generation, customer documentation, and answering any product questions including pricing and availability.• Ensure accuracy and completeness of all tech packs for custom printed orders to ensure accuracy of final product.• Manage all orders including entry into NetSuite, ETA, timeline changes, updates, and coordinate with logistics and operations to ensure timely and accurate delivery of products.• Answer all customer questions regarding order and product technical aspects via phone and email.• Work cross functionally to ensure work flows smoothly and escalate any issues to the appropriate channels.
Education
University of Hawaii at Manoa
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
2017 — 2019
University of Oregon
Master's of Science, Sports Product Management
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