Richard Guillen

Customer Resolution Manager @SunPower

Oversee all aspects of customer resolution engagement utilizing cross-platfom EPC-based Software.Spearhead customer collection campaigns and consistently exceed targets to set for solar loan modification and refinancing using analytics tools, creative problem solving, hyper-focus on receivables, and customer relationship management. Responsible for project retention with monthly sales pipeline volume with an average$4 million in projects. Created various strategies and processes geared toward customer escalations andretention through the use of a network of strategic construction and finance partners.Built a network of pre-approved roofers specializing in reroofing for solar panel installations across 12 key states across the USA