Richard Green

About Richard Green

Seasoned IT Support professional adept at delivering superior customer service across a…

Experience

1. Information Technology Infrastructure Operations Manager

   Specific Gravity Group

   Oct 2022 — Present · New York, NY, US

   MSP Operations and Program Manager, overseeing the collective IT support needs of The Seaport Entertainment Group (formerly Howard Hughes Holdings) at The South Street Seaport.• Providing on-site and remote IT support for Tin Building by Jean Georges. A 53k square foot food hall with 6 Full-Service Restaurants, 6 Quick Service Restaurants, and retail space, on a shared POS platform with unified inventory generating $100MM revenue.• Providing training and mentorship to a team of technicians while overseeing the technical aspects of operations at the seaport.• Oversee holistic IT needs and management of $10MM worth of technical equipment with a team of 5 full-time staff and a contracted MSP. Sites include: • 7 Seasonal Pop-up restaurants: Garden Bar, Lawn Bar/Chase Sapphire, Koko’s, Lion Lagoon, Tiny TIN, TIN South Plaza, Malibu Barbie Café.• 5 stand-alone restaurants: Malibu Farm, The Fulton, Pearl Alley, Gitano NYC, Lawn Club.• Pier 17 Rooftop Concert Venue • Seaport Entertainment Group corporate offices, and satellite offices across campus.

Education

• Ashford University

  Bachelor's Degree

Skills

• Os X
• Pos
• Driving Results
• Apparel
• Store Management
• Microsoft Word
• Team Leadership
• Product Knowledge
• Mac Os
• Fashion
• Windows
• Retail Sales
• Networking
• Adobe Creative Suite
• Store Operations
• Customer Service
• Technical Support
• Telephone Skills
• Kollective
• Microsoft Office
• Sales
• Facebook
• Time Management
• Outlook
• Shoes
• Visual Merchandising
• Retail
• Twitter
• Inventory Management
• Inventory Control
• Recruiting
• Flexible Schedule
• Project Planning
• Skype for Business
• Mac
• Staff Development
• Social Media
• Microsoft Excel
• Powerpoint
• Work Well Independently