Richard Gould
Learning & Development Manager @CenterLight Health System
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WORK HISTORY
Learning & Development Manager @CenterLight Health System
New York, NY, US
Design and deliver staff education programs, onboarding, and continuing learning initiatives using adult learning principles across in-person, field-based, and digital formats. Lead new hire orientation and post-onboarding integration, coordinating with managers to support role readiness, early performance stabilization, and employee retention. Evaluate clinical and operational competencies through field observations, audits, and annual reviews, providing targeted coaching, remediation, and development planning. Collaborate with Quality and leadership teams to implement training on systems, policies, and operational standards using KPI analysis, supporting regulatory compliance and continuous improvement efforts. Support recruitment and workforce initiatives through structured interviews, workforce data tracking, reporting, and cross-functional project collaboration. Administer and optimize the LMS, overseeing learner enrollment, course architecture, digital content governance, and analytics to measure effectiveness and refine learning assets.
EDUCATION
Columbus State Community College
Associate of Arts and Sciences - AAS
Vero Beach High School
High School Diploma
Indian River State College
Business Administration and Management, General
Stetson University
Bachelor of Science - BS
The Ohio State University
Bachelor of Science - BS
ABOUT RICHARD GOULD
Hey there, my name is Richard!I am a creative, driven professional with 12+ years of experience in Healthcare and Education. I bring a unique perspective that spans diverse industries, combining medical expertise, collaboration, and a strong focus on client needs.Outside of work, I\'m a foodie, exercise buff, and avid traveler. I never travel to a new city, foreign or domestic, without first making a checklist of local food and drink to try. On any given Saturday, you\'ll find me exploring different neighborhoods in search of a craft coffee shop or microbrewery. I am passionate about engaging stakeholders and tailoring solutions to their needs. My experience working with diverse populations, both domestically and internationally, has strengthened my ability to develop, organize, and deliver content in a way that ensures clarity, cultural relevance, and comprehension. A key accomplishment of mine was designing and implementing over 300 interactive learning sessions that significantly improved retention and understanding.If my unique background interests you, let’s connect to discuss how I can contribute to your team’s success. I look forward to hearing from you!Key Skills: Effective Communication, Clinical Education, Stakeholder Engagement, Nursing, Training, Creativity, Operating Room, Content Creation, Teaching, Collaboration, Managed Care, Instructional Design, Copywriting, Community Outreach, Coaching, Care Planning, Surgery, Learning StrategyIndustries: Healthcare, Teaching, Consulting, MedTech, EdTech, Urban Development, Surgery, Orthopedics, Home Health
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