Richard Gordon

About Richard Gordon

Sharp IT professional with extensive years of experience and a solid track record of success using a breadth of expertise encompassing business analysis best practices to establish system protocols and business’s structure that meet top output efficiency.As a technology advisor I partner with departments to identify and address current and future business needs and advise on the allocation of resources to minimize waste and maximize efficient use and profitability.In most recent role, I acted as the product owner responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are clear, and the vision is aligned with business objectives. With my solid IT background, I ensured that the team maintains a cohesive vision despite the flexible and often fast-paced nature of agile product development by creating a robust product roadmap. Here is a selection of key skills I display to maximize the value of the product and improve the business’s structure.CRM/Microsoft Dynamics | Project Strategy & Document Creation | Application Support & Development | Cross-functional Teams Management | Vendor & Client Management | System Development Life Cycle (SDLC) Knowledge | IT Process Optimization | Risk Management & Impact AssessmentTo know more about me, or how I can help your business, contact Richard at: R••••••••@GMAIL.COM

Experience

1. Sr Analyst - Reservations, Inside Sales, and Alliances

   Hawaiian Airlines

   Jun 2021 — Present · Tempe, AZ, US

   Identified gaps for corporate sales when we moved PSS from Sabre to Amadeus.Created user stories and epics for Salesforce integration into legacy systems.Mapped out data elements between various systems.Stood up Amazon S3 bucket as a quick resolution to network shared folders that were being decommissioned due to application changes.Inherited the Consumer Affairs instance of Salesforce to start managing their agile ceremonies. Migrated the Consumer Affairs instance of Salesforce off of legacy loyalty db to mongo db for customer data.Onboarded the Central Baggage group into the Consumer Affairs instance of Salesforce.Troubleshooted issues with web and how the corporate accounts were unable to complete their booking to problems with pricing and storing the fare.Migrated Consumer Affairs instance of Salesforce from Hawaiian Miles database to Customer Master for loyalty info.Worked on deploying the Salesforce service to the Alaska Customer Care and Baggage Teams. Achievements As part of the PSS migration reduced the steps taken to onboard a corporate customer to using one application that will update downstream systems.Noticed descrepencies with one of our corporate accounts and worked with one of our corporate sales managers to correct the accounts discrepencies and further build the relationship with the account.Created a smartflow that is used by reservations to build the corporate PNR and incorporate the booking profile and the SSR CLID field.For the data validation exercise that was used with PSS migration I created a smartflow to assist the business in validating the Amadues data against the Sabre data. This smartflow was added to the Amadeus library to be used by future Amadeus clients going through PSS migration.

Education

• Keller Graduate School of Management of DeVry University

  Master's degree, Information Technology/eCommerce

  2007 — 2012

• DeVry University

  B.S., Computer Information Systems