Richard Golden
Service and Parts Manager @Westrax Machinery, Inc
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WORK HISTORY
Service and Parts Manager @Westrax Machinery, Inc
Corona, CA, US
Oversee the growth and development of service, parts and warranty operations for 3 locations in Southern California and Arizona. Establishing standardized processes and best practices for service and parts operations while driving improvements in customer and warranty revenue and profitability and increasing customer satisfaction. First year improvements include increases in labor sales of 17%, profit of 40%, and margin of 18%. Established relationships with equipment manufacturers to drive…
EDUCATION
California State University, Fullerton
BS, Biology
Toyota Material Handling Group
Toyota Production System (LEAN)
Saddleback College
Business, Accounting
Villanova University
Certified, Six Sigma Green Belt
ABOUT RICHARD GOLDEN
Highly accomplished professional in equipment dealership operations and management focused on improving the customers experience and adding customer value by elevating the performance and productivity of service, parts and support personnel while eliminating waste in dealership operations. Effective problem solver with the skills to analyze, strategize and execute tactics necessary to achieve company objectives. Experienced applying TPS/LEAN/Six Sigma principles and methods to improve customer service processes and increase customer satisfaction. Accomplished trainer/coach experienced in developing effective managers, technicians, parts personnel and office staff. Specialties: Problem solving, strategic planning, team building, employee development, root cause analysis, profit and loss management, service operations management, inventory management, dispute resolution, coaching, training, mentoring, TPS, LEAN, six sigma, project management.
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