Richard Gasbarro
Global Customer Support Director - Digital Grid @Schneider Electric
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WORK HISTORY
Global Customer Support Director - Digital Grid @Schneider Electric
Lead a multiyear global transformation of the Digital Grid software business support structure, processes, tools, metrics, and people development to support ambitious growth targets • Manage a global team of 100+ Software Engineers supporting our global utility customer base with mission critical software • Ensure profitable ARR through efficiency, training, and staffing strategies
EDUCATION
Northeast Contact Center Forum (NECCF)
Various Contact Center Technology and Customer Service Courses
Bryant University
Bachelor of Science in Business Administration, Finance and Computer Information Systems
Bryant University
Client Server Technology
International Customer Management Institute (ICMI)
Various Contact Center Technology and Customer Service Courses
INSEAD
Transforming Schneider Leadership Level 3-Singapore
SKILLS
ABOUT RICHARD GASBARRO
Results-oriented professional with 25+ years of experience in operations, strategic…
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