Rick Gagnier
Technical Writer, Service Operations
- Role
- Technical Writer, Service Operations at Tesla
- Location
- Milford, CT, US
- LinkedIn followers
- 500 followers
About Rick Gagnier
Trustworthy technical writer with over eight years of professional experience creating…
Experience
Technical Writer, Service Operations
Jun 2022 — Present · Fremont, CA, US
Partner with engineering teams to create and update diagnostic information and procedures contained in the diagnostics database for use by non-engineers.• Collaborate with various engineering and quality teams to gather technical information.• Understand technical problems and communicate them effectively to non-technical people.• Validate information for accuracy and use a routing and review process for document approval.• Edit content according to a style guide and enforce organization standards.• Improve editorial and visual standards for documentation and recommend new designs, layouts, and formatting as needed. • Manage tasks and information flow using collaboration software (such as JIRA, SharePoint, and custom databases).
Education
Montville High School
Diploma
2009 — 2012
CT State Three Rivers
Associate of Science - AS, General Studies
2021
Clemson University
Advanced Certificate Course, Structured Writing for Technical Documentation
2020 — 2021
Charter Oak State College
Bachelor of Science - BS, Psychology
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