Richard G.
Director of Operations @Jacskon Hewitt Tax Svc
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WORK HISTORY
Director of Operations @Jacskon Hewitt Tax Svc
San Diego, CA, US
Orchestrates strategic initiatives across 20 high-volume locations, driving performance, efficiency, and alignment with company objectives. • Financial Stewardship: Manages budgets and operational expenses, optimizing resource allocation and delivering a 40% year-over-year sales increase. • Team Leadership: Leads cross-functional teams, fostering collaboration and setting high performance standards to achieve operational excellence. • Guest Experience: Designed and implemented customer-centric service models, elevating Net Promoter Scores (NPS 85+) while boosting loyalty and repeat business. • Strategic Execution: Partners with senior leadership to ensure seamless execution of business goals, using data-driven market analysis to adapt strategies and consistently generate positive revenue outcomes.
ABOUT RICHARD G.
Results-driven operations executive with over a decade of leadership experience in…
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