Richard Fuller
General Manager @Oliver Brown
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WORK HISTORY
General Manager @Oliver Brown
ABOUT RICHARD FULLER
Professional and friendly Retail General/Operations Manager with over 10 years of experience. An accomplished leader, commercially driven and aware with a proven ability to increase sales and profitability by exceeding company KPI’s. Clearly understanding of the needs of HNWI’s and instills an ‘excited to sell’ culture within sales teams in a coaching and mentoring style utilizing NLP techniques. Extensive experience of implementing and managing CRM systems, and possess a natural ability to increase and maintain a customer database with exceptional customer service standards. Highly trained and experienced in HR, employment law and procedures, able to recruit, train and assess talent. Brand aware ambassador used to implementing and hosting events, with an extensive range of contacts and networking capability. Proven results in strategic planning, managing costs, P&L control and sales and cash flow forecasting. Accomplished in Flagship store openings and concept roll-out. Health and safety compliance aware. Extensive experience in marketing a luxury brand, working with stylists, PR agencies and magazine and newspaper advertising.
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