Richard Fuli
Chief Customer Operations Officer @Webjet Group
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WORK HISTORY
Chief Customer Operations Officer @Webjet Group
Auckland, NZ
Responsible for building the Strategic plan for the Global Operations teamDeveloping Sales and Service models to support the business through the initial COVID impact, and the subsequent post COVID recoveryBuilding a high-performance culture through sustainable leadershipDesigning and configuring key channels to support the Customer experienceIdentifying technology solutions to increase scalability through automation and process improvementCommercial negotiation with Technology partners and Business Process OutsourcersDevelopment and management of $6M+ Operation budgetResponsible for $60M+ in Sales revenue
ABOUT RICHARD FULI
I work with businesses to develop strategies to ensure they have sound commercial…
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